FAQS

1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

If you are within Australia, orders can take between 2-7 business days for arrival. International orders can take anywhere between 1-3 weeks. Please view our Shipping Policy page for more information.

2. IF I PURCHASE EXPRESS SHIPPING, WILL I RECEIVE IT THE NEXT DAY?

Orders placed using express shipping can arrive between 1-3 business days or next day delivery depending if you are located in the next day delivery network which you can view online at www.auspost.com.au

3. WHAT IS SIZING LIKE? I DON'T KNOW WHAT SIZE TO ORDER?

Our sizing is standard and true to size unless stated otherwise in the description of the product. At times, sizing can vary depending on the label which will always be noted in the description of the product. Our customer service team are always here to assist you with any questions on sizing or garments so please don't hesitate to get on contact with us via email.

4. CAN I RETURN MY ITEM?

You are welcome to return any full priced item within 10 days from arrival date. Sale items and items purchased with a discount code applied are unable to be returned as they are a final purchase. For more information on how to return an item, please view our Returns Policy page.

5. CAN I CANCEL OR MAKE CHANGES TO MY ORDER ONCE PLACED?

Unfortunately once your order has been placed, we are unable to amend or cancel your order. We advise all customers to make sure all details/items are correct before placing an order.

6. DO I HAVE TO PAY FOR SHIPPING IF I WANT TO RETURN MY ITEM?

Yes you will have to cover costs for shipping for your return. We do not refund shipping amounts.

7. WHAT IS THE MATERIAL OF THE GARMENT?

The material of the garment is placed in the description of each product.

8. WHAT PAYMENT METHODS DOES LACE HEART ACCEPT?

We accept Visa, Mastercard, Visa Debit, Paypal, Afterpay & Zippay

9. HOW DO I CONTACT CUSTOMER SERVICE?

If you need any assistance, you can contact us by filling out our Contact Form or alternatively emailing us at laceheartboutique@gmail.com - We endeavour to respond to all emails as quickly as possible but please allow up 24-48 hours for a response.